Refund Policy

Refunds

Refunds to the original payment method are generally limited to approved claims involving defective, damaged, missing, or incorrect items.

Approved refunds will be issued to the original payment method. Once processed, it may take 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are nonrefundable unless the refund results from an error by Colburn Collection.

We cannot issue refunds to a different payment method, bank account, or person than the one used for the original purchase.

Order Changes and Cancellations

Orders cannot be changed or canceled after they have entered processing.

Contact us immediately at zakk@colburncollection.com if you need assistance. Although we will make a reasonable effort to help, we cannot guarantee that an order can be changed or canceled before shipment.

Chargebacks and Payment Disputes

Customers should contact Colburn Collection at zakk@colburncollection.com before initiating a chargeback or payment dispute so that we have an opportunity to review and resolve the issue.

Fraudulent or abusive chargebacks may result in the customer being restricted from placing future orders.

Consumer Rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

Contact Us

For questions regarding shipping, returns, exchanges, damaged or incorrect items, or this policy, contact:

Colburn Collection
Email: zakk@colburncollection.com
Website: colburncollection.com