Return Policy

We understand that an item may not fit as expected or that the wrong size, color, or product may have been ordered. Colburn Collection may approve a return or exchange when the eligibility requirements below are met.

All returns and exchanges must be requested within 14 days of the order’s delivery date.

Approval is required before any item is returned. Please contact us at zakk@colburncollection.com with your order number, the item you would like to return or
exchange, and the reason for the request.

Submitting a request does not guarantee approval.

Return and Exchange Eligibility

To qualify for an approved return or exchange, the item must be:

Unworn, unused, and unwashed.
Free from stains, odors, deodorant marks, pet hair, makeup, damage, or signs of wear.
Returned with all original tags attached and intact.
Returned in its original packaging.
In the same condition in which it was received.
Accompanied by proof of purchase or the original order number.

Items that do not meet these requirements may be refused and returned to the customer at the customer’s expense.

Colburn Collection reserves the right to determine whether a returned item is eligible after it has been received and inspected.

Return Shipping

Customers are responsible for all return shipping costs when returning or exchanging an item because of size, color, fit, personal preference, or an ordering mistake.

Original shipping charges are nonrefundable.

We strongly recommend using a trackable shipping service. Colburn Collection is not
responsible for return packages that are lost, damaged, delayed, or delivered to the wrong address.

Do not return an item without first receiving written approval and return instructions.
Unauthorized returns may be refused.

Exchanges

Approved exchanges are subject to product availability.

Customers are responsible for the cost of shipping the replacement item unless the exchange is required because Colburn Collection sent an incorrect or defective item.

If the requested size, color, or product is unavailable, we may offer store credit or another approved resolution.

We cannot reserve replacement inventory while an exchange is in transit.

Returns and Store Credit

Approved returns made because of size, color, fit, personal preference, or an ordering mistake will be issued as store credit, unless otherwise approved by Colburn Collection.

Store credit will be issued only after the returned item has been received, inspected, and approved.

Store credit does not include original shipping charges or return shipping costs.

Final-Sale Items

The following items are not eligible for return or exchange unless they arrive damaged,
defective, or incorrect:

Items marked “Final Sale”
Clearance or heavily discounted items
Gift cards
Customized, personalized, or altered items
Items worn, washed, altered, or damaged after delivery
Items returned without attached original tags or original packaging
Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. Please inspect your order as soon as it arrives.

You received the wrong product, size, or color
An item arrived damaged
An item has a manufacturing defect
An item is missing from your order

Your message must include:

Your full name
Your order number
A description of the issue
Clear photographs or video showing the item, defect, packaging, and shipping label

Items that have been worn, washed, altered, stained, damaged after delivery, or used contrary to the care instructions will not qualify as defective.

Normal variations in fabric, texture, color, stitching, distressing, print placement, or garment measurements are not necessarily considered defects.

Approved Resolutions for Defects or Mistakes

After reviewing an approved claim involving a defective, damaged, missing, or incorrect item, Colburn Collection may provide one of the following resolutions:

A replacement of the same item
A replacement with a comparable item
Store credit
A partial refund
A full refund

The available resolution may depend on the nature of the issue and current inventory.

When a return is approved because the item was defective, damaged upon arrival, or sent incorrectly, Colburn Collection will cover the approved return shipping cost.

Colburn Collection
Email: zakk@colburncollection.com
Website: colburncollection.com